Customer Account Manager

We are seeking an account rep to join our team!

* Full time, Monday Through Friday: 40 Hours*

High Desert Print Company is a screen printing and design company and an established central coast supplier for custom decorated apparel. We are driven by our creativity, we appreciate art and its function, and derive our passion from the purposeful art we create on press. High Desert Print Company has been a small business within the community for over fifteen years.

Our work is divided into two avenues: retail and custom. Island View Outfitters is our community and nature inspired retail brand. Our custom division at High Desert Print Co services businesses, school, non profits, and other organizations on their apparel and merchandising needs.

The customer service team works directly with our custom accounts for all of our services, which includes custom bulk screen printing, embroidery, signage, promotional items, and other auxiliary decoration services.

We are looking for a personable and dedicated individual that takes initiative to execute their tasks at hand, willing to work with a team to assist on all projects, and help improve efficiencies within the workspace. Most importantly is the ability to work with positive energy and respect, as the backbone of our business is dependent on quality and personal relationships.

We enjoy making espressos and lattes in the back kitchen, choosing music playlists for the workspace, and enjoy getting to develop relationships with customers and community partners.

• Serve as the lead point of contact for all customer account management matters
• Monitor calendar and ensure the timely and successful delivery of our orders according to customer needs and objectives
• Communicate detailed requirements with our graphics department to efficiently handle project mockups, artwork, and proofs.
• Respond and process new and recurring orders
• Become proficient with our product suppliers and print/decoration theory
• Work with our CRM management production programs for order workflow
• Build out pricing and custom quotations for our promotional products and large format signage.
• Monitor customer payments, billing, and account receivable tracking.
• Handle and process order tickets from start to finish; assist in the workflow process, procurement, and communication with our print team and partners.
• Assist with challenging client requests or issue escalations as needed
• Prepare reports on account status

• Excellent communication and relationship skills
• Ability to multitask
• Ability to learn understand complex product and pricing practices
• Strong attention to detail
• Analytical; able to solve problems on the fly
• Computer savvy, ability to learn new software quickly
• Willingness to pick up different tasks when low on duties
• Google Docs and Google Sheets
• Google Drive and cloud storage

This position is in our office & showroom location on 3040 State Street, Santa Barbara, CA. This is not a remote job and any remote requests will not be considered.

Job Type: Full-time

Pay:
From $20.00 per hour

• Paid time off

• Santa Barbara, CA 93105 (Preferred)

• Santa Barbara, CA 93105 (Required)

In person