Assistant Manager

Job Title

Assistant Manager

Full-Time;
Non-exempt

$25.00 - $28.00 per hour

2550 Irving St, San Francisco, CA 94122

Monday - Friday, 9:00 am - 5:30 pm

The Assistant Manager reports to the General Manager and supports them in managing the property’s operations, policies, procedures and programs. The Assistant Manager ensures that the building is well‑run and well‑maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager.

The Assistant Manager must work well with the on‑site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

In the absence of the General Manager, the Assistant Manager will:

• Perform supervisory, administrative, and management tasks.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by General Manager and Compliance.
• Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Submit the required internal and external reports.
• Collaborate and partner with internal and external partners to ensure the property’s success.

Manage the day‑to‑day administration of the property office:

• Ensuring the office is clean, professional and well‑organized.
• Answering telephones courteously and efficiently.
• Sorting, distributing, opening and answering mail daily in the absence of the Desk Clerk.
• Responsible for the inventory and order of administrative supplies and equipment as needed.
• Maintaining files, records, rental agreements and other documents in an orderly manner.
• Scheduling maintenance repairs, generating and filing work orders and follow‑ups as appropriate.
• Maintaining a businesslike and professional appearance.
• Being always available by cell phone for emergencies as needed for Desk Clerks.
• Assisting the General Manager with special projects and administrative tasks.

Collect rent and account for monies collected:

• Scan checks using the check scanner.
• Ensure prompt collection of subsidies and tenant receivables.
• Submits vacancy loss reimbursements.
• Enter payments into Yardi to monitor tenant receivables.
• Manage resident evictions and stipulations in compliance with court order as directed by General Manager.

Prepare and complete resident initial and re‑certifications by:

• Notify tenants in advance that their recertification is due, prior to the effective date.
• Collect necessary documentation from tenants, including income and, if applicable, asset information.
• Obtain third‑party verification of the tenant’s income and other relevant information.
• Complete the Tenant Income Certification form with all required tenant information.
• Review all collected information for compliance with LIHTC and other program rules.
• Submit to the General Manager to approve the recertification if the tenant continues to meet the eligibility criteria.
• Submit the recertification documentation to the compliance team.
• Maintain accurate records of all recertification documents and correspondence for future audits and compliance checks.

To manage tenant relations effectively, you should:

• Respond to all tenant requests in a prompt and courteous manner.
• Address tenant complaints and incident reports promptly and professionally.
• Build positive and respectful relationships with all tenants.
• Resolve conflicts with…