Lead Mailroom Associate

Lead Workplace Operations

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

 Typical

Working Hours:

Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative)

 If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate, you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience.

 Why This Role Matters

 Behind every productive workplace is an efficient operation. By leading mailroom services, coordinating shipments, and supporting workplace operations, you'll help ensure employees and clients receive timely, accurate, and professional service every day.

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- What You'll Do

 Lead Mail & Shipping Operations

 - Oversee daily mailroom operations and ensure timely, accurate service delivery
 - Receive, sort, distribute, and process incoming and outgoing mail and packages
 - Coordinate shipments through USPS, UPS, Fed Ex, and other courier services
 - Track deliveries, maintain shipping records, and respond to mail and package inquiries
 - Notify employees of incoming deliveries and ensure secure handling of confidential materials
 - Maintain a clean, organized, and efficient mailroom environment

 Shipping Compliance & Equipment

 - Follow shipping, safety, and chain-of-custody procedures
 - Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs)
 - Monitor office and mailroom supply inventory and coordinate equipment service requests as needed

 Reception & Workplace Support

 - Provide reception coverage and assist employees, visitors, and vendors as needed
 - Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves
 - Train and support backup personnel while assisting with additional operational needs during downtime

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- What You Have

 - High school diploma or equivalent required
 - 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred
 - Strong communication, customer service, and organizational skills
 - Excellent time management and ability to manage multiple priorities
 - Proficiency with Microsoft Office and mailroom-related systems and equipment
 - Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices
 - Sound judgment when handling confidential or sensitive materials
 - Ability to work independently while leading daily operations
 - Professional, dependable, and committed to following company policies and procedures

 Certification Requirement

 - Must be willing to obtain an onsite Basic Hazardous Materials (Haz Mat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client.

Physical Requirements

 - Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
 - Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday
 - Manual dexterity to operate standard office and mailroom equipment
 - Ability to communicate effectively using vision, hearing, and verbal/written communication

 Travel:
None or Negligible

 Other Duties

 This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs.

 Compensation:
 The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

 Vacancy Status:
 This posting is for an existing vacancy.

 Pay Range

 $26—$27 USD

 WHAT WE OFFER

 - Career Growth:
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
 - Learning & Development:
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
 - We Recognize Talent:
We offer a variety of recognition programs for all levels of employees.
 - Paid Time Off:
Full time:
Minimum of 80 hours/calendar year. Part time/temporary:
Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
 - Bonuses:
Are available for employee and client referrals for current employees.
 - Benefit Offerings:
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness,…