On-Call Graduate Business Application Support Administrator

Position Title

On-Call Graduate Business Application Support Administrator

Fixed Term (Fixed Term)

$27.55 per hour

Hourly

Reporting to the Senior Associate Director of Graduate Business MS Admissions, this position will support recruitment through application processing and review process for the Graduate Business Programs (GBP) team within the Leavey School of Business at Santa Clara University (SCU). This part‑time position is responsible for application processing including collecting materials, applicant outreach, email and phone calls. The Application Support Administrator will manage applications in progress, encourage prospective student applications, and offer support and guidance through the application process.

• Work with the admissions team including the Senior Director, Sr Associate Directors and Assistant Directors in Graduate Business Admissions.
• Support application processing, ensuring applications are completed in a timely manner.
• Maintain close communication with the graduate admissions team on admissions needs.
• Use email, phone calls, and Slate messaging to communicate with applicants regarding application materials and requirements.
• Ensure smooth transition of students from admissions through to academic support.
• Answer questions regarding all Graduate Programs and the application process.
• Assist with planning and executing recruiting events.
• Support the Student Ambassador Program.

• Work within Slate to manage applications.
• Use Slate, Live Whale and Excel for event publishing and tracking.
• Load event attendees into Slate CRM
• Pre‑event support including name tags, folders, and check lists

• Recommends initiatives and implements changes to improve quality and services.
• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
• Maintains contact with prospective students and answers questions.
• Maximizes productivity through use of appropriate tools (Slate, Excel, G Suite); planned training and performance initiatives.
• Ensures completeness, accuracy and timeliness of all operational functions and deliverables.
• Prepares and submits reports and status updates as requested and required.

• Provides no work direction to other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

• Strong skills in communication, organization

• Maturity in being able to establish credibility with Masters population from early career through executive level.

• Flexibility for expanded hours during busy academic periods and for special events.
• Attention to detail, time management, customer service and team skills desired. Strong organizational and project management skills required. Must have the ability to multitask, meet deadlines, and work successfully in a fast‑paced environment.

• Bachelor's preferred
• MS Office, PowerPoint, experience with web-based meeting software and online learning delivery, and Slate preferred.
• Academic advising, recruitment experience, preferably in business or technology highly desired, admissions experience a plus.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the…