Assistant Manager

Job Title:

Assistant Manager

Employment Status:
Full-Time;
Non-exempt

Pay Range: $25.00 - $28.00/hour

Location:

681 Florida Street, San Francisco, CA 94110

Schedule:

Monday‑Friday, 9:00 am‑5:30 pm

The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures, and programs. The Assistant Manager ensures that the building is well‑run and well‑maintained, that the occupancy level is acceptable, and that residents have a supportive environment. The Assistant Manager also oversees tenant certifications on site, with guidance from the General Manager, and works collaboratively with on‑site support services staff.

When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

In the absence of the General Manager, the Assistant Manager will:

• Perform supervisory, administrative, and management tasks.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by the General Manager and Compliance.
• Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and take part in professional activities, meetings, organizations, regulatory agency meetings, or inspections, as needed.
• Submit required internal and external reports.
• Collaborate and partner with internal and external partners to ensure the property's success.

• Ensure the office is clean, professional, and well‑organized.
• Answer telephones courteously and efficiently.
• Sort, distribute, open, and answer mail daily in the absence of the Desk Clerk.
• Maintain inventory and order administrative supplies and equipment as needed.
• Maintain files, records, rental agreements, and other documents in an orderly manner.
• Schedule maintenance repairs, generate and file work orders, and follow up as appropriate.
• Maintain a businesslike and professional appearance.
• Be always available by cell phone for emergencies as needed for Desk Clerks.
• Assist the General Manager with special projects and administrative tasks.

• Scan checks using the check scanner.
• Ensure prompt collection of subsidies and tenant receivables.
• Submit vacancy loss reimbursements.
• Enter payments into Yardi and monitor tenant receivables.
• Manage resident evictions and stipulations in compliance with court order as directed by the General Manager.

• Notify tenants in advance that their recertification is due, prior to the effective date.
• Collect necessary documentation from tenants, including income and, if applicable, asset information.
• Obtain third‑party verification of the tenant’s income and other relevant information.
• Complete the Tenant Income Certification form with all required tenant information.
• Review all collected information for compliance with LIHTC and other program rules.
• Submit to the General Manager for approval if the tenant continues to meet eligibility criteria.
• Send recertification documentation to the compliance team.
• Maintain accurate records of all recertification documents and correspondence for future audits and compliance checks.

• Respond to all tenant requests promptly and courteously.
• Address tenant complaints and incident reports promptly and professionally.
• Build positive and respectful relationships with all tenants.
• Resolve conflicts competently and with empathy.
• Be aware and respectful of the cultural, economic, and special needs of tenants.
• Assist in enforcing property rules and regulations, lease addendums, and document and report any violations.

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