Organizational Change Management; OCM Lead

Contract Type: 6 months with possibility of extension depending on candidate performance and business need

• Lead the OCM strategy and execution for the Internal Service Now transformation, from discovery through go‐live and stabilization.
• Assess change impacts for both lift & shift (continuity) and greenfield rebuild (modernization) areas, and translate them into a clear, actionable change
• Drive stakeholder engagement across HR, IT, EX, and business teams; align leaders on key messages, timing, and decisions.
• Plan and deliver communications (emails, FAQs, talking points, town halls/demos) that clearly explain what’s changing, when, and why.
• Identify training needs, define the right formats and content, and coordinate with program and business SMEs to ensure employees are prepared.
• Stand up and support change agents / super users to reinforce change at the team
• Track readiness, adoption, and feedback; identify risks and issues and adjust OCM tactics to support a smooth transition.

• Service Now transformation experience is required, ideally across ITSM, HRSD, or EX workflows, with familiarity in hybrid migration or greenfield implementations.
• 8+ years in Organizational Change Management or comparable business transformation
• Strong command of OCM methodologies (e.g. Prosci/ADKAR) with a practical, outcomes-focused approach.
• Exceptional communication, facilitation, and stakeholder management skills; comfortable influencing leaders and navigating ambiguity.
• Ability to join an in-flight program, quickly assess needs, and independently drive high-quality OCM execution.