Director, Strategic Accounts

This role is hybrid in Santa, Clara, CA.

We’re hiring a Director, Strategic Accounts who will own relationships with some of our clients’ most valued enterprise customers and lead a team of top‑performing Customer Account Managers focused on renewal, adoption, and expansion. In this role, you’ll guide customers through every stage of their journey, driving measurable business impact and long‑term success, while shaping account strategies, coaching talent, and rolling up your sleeves to ensure successful outcomes.

Blending strategy, execution, and deep relationship management, you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with our client’s service.

• Maintain comprehensive functional and process knowledge of our client’s products and services, along with market awareness and understanding of competitive threats.
• Own and manage your book of business, driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with our client’s mission, ensuring long‑term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding the service into their hiring and workforce planning processes.
• Lead and coordinate internal and customer teams to resolve blockers and accelerate time‑to‑value.
• Run proactive engagement cadences, including QBRs, success check‑ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long‑term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

• 5+ years of SaaS enterprise account management experience, ideally in fast‑scaling environments.
• Demonstrated grit and curiosity, you stay resilient through challenges and consistently seek to understand customer goals, industry shifts, and opportunities to create value.
• Strong relationship builder who earns trust with Fortune 500 customers and serves as a long‑term advisor driving both strategic and measurable outcomes.
• Clear and confident communicator who simplifies complex ideas and aligns internal and customer teams around shared goals.
• Deep expertise in your craft, combining product mastery with a strong understanding of business impact, clearly connecting the platform to customer value.
• Highly organized and outcome‑driven, with the ability to manage multiple enterprise accounts with precision, balancing structure, transparency, and consistent delivery.
• Experience working with HR tech or developer ecosystems within enterprise‑scale organizations is a plus.
• Background in driving multi‑product adoption or leading high‑growth, customer‑centric initiatives.
• Comfortable navigating cross‑functional complexity to align internal teams and deliver unified customer outcomes.

• You enjoy owning outcomes end‑to‑end and excel in fast‑moving, high‑accountability environments.
• Building long‑term partnerships energizes you more than short‑term wins.
• You balance empathy with execution, understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non‑negotiables for you.