Strategic Customer Account Manager

Hacker Rank helps thousands of companies like OpenAI, NVIDIA, Amazon hire developers based on their skills vs pedigree, and also nurtures a community of millions of developers to upskill themselves to become the next-gen developers. The people at Hacker Rank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff.

At Hacker Rank, it’s not -- we expect you to ship in about half the time that most competent people think it’s possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth.

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey – from adoption to expansion – driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with Hacker Rank.

• Maintain full functional and process knowledge of Hacker Rank products and services as well as market awareness and knowledge of competitive threats.
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with Hacker Rank’s mission, ensuring long-term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding Hacker Rank into their hiring and workforce planning.
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

• Bring 5+ years of Saas enterprise account management, ideally in fast‑scaling environments.
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.
• Naturally relationship‑oriented, you build trust and credibility with Fortune 500 customers, becoming a long‑term advisor who drives both strategic and measurable outcomes.
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting Hacker Rank’s platform to customer value.
• Highly organized and outcome‑driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery.

• Experience working with HR tech or developer ecosystems, especially within enterprise‑scale organizations.
• A background in driving multi‑product adoption or leading high‑growth, customer‑centric initiatives.
• Comfort navigating cross‑functional complexity to align internal teams and deliver unified customer outcomes.

• You act like a captain, owning outcomes end‑to‑end and thriving in fast‑moving, high‑accountability environments.
• Building long‑term partnerships energizes you more than short‑term wins.
• You balance empathy with execution - understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non‑negotiable for you - not tradeoffs.

• This sales role is eligible for incentive‑based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive‑based…