Customer Business Operations Specialist

Customer Business Operations Specialist I

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

About the Role

We are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes.

This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts.

The position operates with general supervision while exercising sound judgment within established policies and procedures.

Key Responsibilities

• Support customer demand planning and delivery management activities for assigned customer accounts.
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
• Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
• Assist in managing large or complex orders to support execution and customer satisfaction.
• Maintain required operational data, reports, and account-related information.
• Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners.
• Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes.
• Assist in evaluating business impacts and implementing approved mitigation plans.
• Escalate issues appropriately following established business processes.
• Support execution of customer agreements, enhanced terms, and entitlement-related activities.
• Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
• Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
• Assist in resolving contract execution and operational process issues.
• Work collaboratively with cross-functional teams to support achievement of customer and business objectives.
• Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
• Identify process gaps and recommend improvement opportunities.
• Support adoption of new tools, systems, and business processes.
• Gather, analyze, and maintain customer and operational data to support decision-making.
• Prepare recurring reports, performance metrics, and business summaries.
• Support management reviews by providing business information, analysis, and status updates.
• Track and communicate key operational metrics and action items.
• Working knowledge of customer demand planning, delivery management, customer fulfillment, and revenue-related business processes.
• Understanding of order-to-cash processes, contract execution concepts, and customer operational requirements.
• Ability to apply established procedures and business knowledge to support operational decisions.
• Experience using ERP systems and business reporting tools.
• May coordinate activities across multiple functions to support business objectives.
• Builds productive working relationships with internal stakeholders and customers.
• Contributes to project teams and continuous improvement initiatives.
• Demonstrates accountability and ownership for assigned responsibilities.
• Addresses routine to moderately complex operational issues using established processes and guidelines.
• Identifies root causes, gathers information, and recommends solutions for customer and business issues.
• Escalates complex issues requiring management support.
• Exercises judgment within defined procedures and business policies.
• Effective written and verbal communication skills.
• Strong organizational, coordination, and customer service skills.
• Ability to collaborate effectively across multiple functions and geographic regions.
• Ability to communicate operational issues and recommendations clearly.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• Typically 1-3 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
• Experience supporting customer-facing operational processes within a cross-functional business environment.
• Basic…