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AI-Driven UX Research Leader
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-09-09
Listing for:
Servicenow
Full Time
position Listed on 2026-09-09
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Service Now in Santa Clara, CA seeks a Senior Director of UX Research to lead AI-driven experiences across a global UXRI organization. You will shape the research strategy for Generative AI, mentor managers, and partner with Product, Engineering and Design to deliver measurable user impact.
The role requires an AI-native mindset, executive presence, and ability to influence at VP and C‑level, driving cross‑functional alignment and high‑quality, data‑driven decisions.
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