CRM Voice AI Product Manager – Lead Pods & Model Strategy
Listed on 2026-10-07
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Business
AI Business & Operations, CRM Systems & Management
Service Now is seeking a senior Product Manager for CRM Voice AI in Santa Clara. The role leads a pod, owning STT/TTS model evaluation, and coordinates across multiple pods to influence platform direction. You will work directly with enterprise customers and shape product learning from real production traffic.
You will help define the playbook for voice AI features across industries, balancing latency, accuracy, and cost while partnering with the platform and CRM teams.
This position is for the CRM Voice AI Product Manager – Lead Pods & Model Strategy role at Servicenow.
The CRM Voice AI Product Manager – Lead Pods & Model Strategy position in the Management & Operations field is open for applications.
We have an opening for a CRM Voice AI Product Manager – Lead Pods & Model Strategy in Santa Clara, CA, United States within Management & Operations.
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