Technical Writer - Emerging Talent Intern

Job Title: Technical Writer - Emerging Talent Intern (July 2026 - December 2026)

Company: Service Now

Location: Santa Clara, CA (On-site, Remote)

Salary: $28 - $35/hr

Type: Full-time, Internship

Benefits: Medical, Retirement

Posted: 12 hours ago

Service Now is seeking an Emerging Talent Intern to join the Experience Team (EX), which includes Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.

• Create product documentation for end users and system administrators
• Learn to author in a variety of environments, primarily DITA/XML
• Research, write, and ensure the accuracy of content for current and future product releases
• Work closely with development teams in an Agile environment
• Conduct peer reviews of documentation
• Collaborate with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

• 6-month program:
  • Start Date:
    
    July 6, 2026
  • End Date:
    December 11, 2026
  • Full time 40 hrs/week
• Benefits – health benefits, 401k, etc.
• Hourly competitive pay, based on experience
• Location:
  
  Open to all locations in the United States (Remote and onsite)
• Relocation stipend offered, if applicable

*** Actively enrolled university students, or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page, if available ***

Seeking career changers and/or emerging talent:
We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn!

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
• Ability to commit full-time during program dates
• Position is not eligible for employment-based sponsorship
• Have the ability to understand and learn technical products and concepts
• Passionate about creating content
• Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus
• Have the ability to obtain information through research, interviews, and experimentation
• Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
• Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project

For positions in this location, we offer a base pay of $28 - $35, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.