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SMB Customer Success & Renewal Specialist

Job in Santa Clara, Santa Clara County, California, 95053, USA
Listing for: HackerRank
Full Time position
Listed on 2026-08-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Account Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below

Hacker Rank seeks a Customer Account Manager to deliver a strong customer experience for a portfolio of SMB customers, focusing on adoption, renewals, and a positive lifecycle with Hacker Rank. You’ll build foundational skills in renewals, relationship management, and account operations.

You will collaborate with teammates, follow playbooks to support retention, and identify straightforward expansion opportunities while guiding customers from onboarding to renewal with a proactive,

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