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Medical Device Customer Service Representative
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-08-22
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Our client, a leading organization in the biotech and pharmaceutical industry, is seeking a Medical Device Customer Service Representative to join their team. As a Medical Device Customer Service Representative you will be supporting customer product complaints and the return process.
Job Title: Medical Device Customer Service Representative
Location:Santa Clara, CA
Pay Range:$32-37
Contract:
6 Months to start
What's the Job?
- Serve as the initial point of contact for external customer inquiries related to medical devices and equipment.
- Assist in the intake and triage of customer complaints, RMA requests, and general information inquiries.
- Ensure accurate documentation of customer interactions and requests in the system.
- Coordinate with internal teams to facilitate timely resolution.
- Maintain clear communication with customers regarding next steps and follow up until requests are resolved.
What's Needed?
- 3-5 years of prior experience in customer service, wit a focus in the biotech or pharma sectors.
- Proficiency with MS Office and experience working with ERP systems and Salesforce.
- Knowledge of RMA process
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to work effectively under deadlines and manage multiple tasks simultaneously.
What's in it for me?
- Opportunity to contribute to impactful work in the biotech and pharmaceutical fields.
- Supportive environment that encourages professional growth and development.
- Engagement in a dynamic team dedicated to delivering excellent customer experiences.
- Work in a collaborative and inclusive workplace culture.
- Competitive pay rate with potential for future opportunities.
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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