Customer Service Manager

Overview

S&G Carpet and More is seeking a new Customer Service Manager for the South Bay! S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.

As a Customer Service Manager, you will visit job site locations to help troubleshoot day‑of‑installation problems, work to ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.

M-F, though some weekend work will be required on occasion

$79,000 to $85,000 per year base salary, plus bonus.

• Receive a Company vehicle and inspection equipment for use during performance of duties
• Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
• General PTO policy
• 401K eligibility after one year of employment
• Work with an energetic team committed to providing the premiere customer service experience in the industry

• Effective time management, organization, and multi‑tasking skills
• A knowledge of floor covering installation and floor covering products
• Strong presentation and communication skills, both written and verbal
• Attentive to customer needs; capable of responding in a timely manner
• Prompt, dependable, and responsive to Company needs
• Capable of preserving confidential or sensitive information
• Exceptional team player and skilled at working well under pressure
• Strong computer skills
• Additional duties and responsibilities as assigned by management

• At least a high school diploma or equivalent
• Positive, confident attitude; able to comfortably navigate stressful situations
• Floor covering installation/product knowledge
• A servant’s mindset (understand and exhibit servant leadership)
• Strong communication and organizational skills
• Ability to perform light‑to‑moderate physical activity throughout the day

Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.

We look forward to receiving your resume and getting to know you better!

If this position interests you, we look forward to receiving your resume!