Product Designer AI

Job Description

At Service Now, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love.

Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At Service Now, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here:

This role sits on Service Now’s Agentic AI design team, focused on shaping the core platform experiences that enable customers to create, test, deploy, and manage AI agents and agentic solutions. The team works on foundational systems that help users understand agent behavior, configure solutions responsibly, and evolve them over time within complex enterprise environments.

Designers on this team work in an emerging and rapidly evolving problem space, where many of the patterns for designing agentic systems are still being formed. You’ll collaborate closely with Product, Engineering, and Research to prototype ideas quickly and turn ambiguity into clear, usable experiences.

This is an opportunity for designers who are energized by learning, experimentation, and growth. You’ll contribute to meaningful, real-world product work while developing your skills in designing for AI-powered systems, navigating complexity, and collaborating across disciplines. If you’re excited by the idea of helping define how people work with AI — and are comfortable learning as you go, this team offers a rare chance to grow alongside the technology itself.

• You will have the opportunity to develop innovative design solutions that transform how people work around the world.
• You will drive end-to-end product design solutions and high-fidelity detailed designs.
• As part of a cross-functional team, you will have the opportunity to present your ideas, solicit feedback, and review others' proposals in a collaborative, supportive, working environment.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 2+ years of relevant design experience (internships included).
• An inspiring portfolio demonstrating end-to-end product design solutions, including identifying user needs, creating design solutions that address those needs, and validating solutions with end users.
• Experience working with design tools to create feature-level interactive designs, wireframes, and/or visual design solutions.
• A growth mindset that actively seeks learning opportunities and builds and extends core discipline skills.
• Ability to build trusting relationships through clear and open communication.
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $125,700 - $194,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work…