DDP Service Business Unit; SBU FSO Focal Director

DDP Service Business Unit (SBU) FSO Focal Director page is loaded## DDP Service Business Unit (SBU) FSO Focal Director locations:
Santa Clara,CAtime type:
Full time posted on:
Posted Todayjob requisition :
R2613373
** Who We Are
** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
** What We Offer
** Salary:$ - $

Location:

Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .
** Description
* * This leadership role leads all aspects of service operations for DDP Service Business Unit (SBU) supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit
** Key Responsibilities
** Lead DDP SBU FSO focal team to support Service revenue growth and Margin Improvement with the following key focus areas
- * Field Performance Management – Monitors service contract KPIs; capture field learning, drive corrective actions, implement cost reduction programs
* Service Product support – Drives field qualification, adoption of service solutions (Alx, material and component Engineering) to meet KPI and demonstrate service value.
* HVP Discovery – Identify customer HVPs, tool failure modes and chronic issues for service capability development
* Partner with AGS focal to drive service contract penetrations
* Field Readiness & Scaling – Ensures CE training, documentation and certification for NPIs and sPDP
* Escalation & Issue Resolution – Serves as escalation point for complex field issues; coordinates with FSO, TSE, and BU productivity teams
* Productivity Improvement/ I&W Cost Optimization – Collaborates on I&W cost reduction projects;
Drive field productivity improvement programs
* Supports development of business requirements and drives enterprise system improvement to support business needs.
* Supports selection, development and maintenance of Ops/SC partner and vendor ecosystem for refurbishment and kit clean programs
* Oversees and matrix influences all functions and partners to deliver contract performance.
* Builds strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.
* Communicates progress /execution to senior executives and stakeholders
** Desired Skills, Competencies & Experience
*** Technical degree with minimum 10+ years of relevant experience. CVD Hardware/Process knowledge and Fab experience is a plus
* Extremely proactive and strong leadership by example, can lead/manage through ambiguity
* Strong operations experience with a performance-based track record, productivity leadership experience a plus.
* Strong engineering (industrial engineering preference), quality systems, program management background
* Customer focused - Strong business acumen with previous engineering experience
* Highly respected technical and operations focused leader
*…