Tech - L1 Server Repair CA

Summary The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility Daily Responsibilities – 90%
Inspect, test, and diagnose servers

Replace parts as needed

Conduct and analyze server stress tests

Document all symptoms, test results, and parts replaced in shop floor tool Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel

Provide back up for QC, inspection, and motherboard testing

Maintain parts consumption

Other duties as assigned by leadership

Team building & leadership – 10%
Maintain and nurture positive work environment

Work and collaborate with other teams such as warehouse, shipping, receiving, etc.

Follow process for system and parts managements

Other Personal Skills Required Know basic server architecture

Know how to assemble components to make server functional

Run and understand testing diagnostics

Understand basic networking architecture

Understand basic error codes

Able to trouble shoot common server errors and issues

Motivated to solve problems

Interested in constantly learning about servers and networking

Education and Experience Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired

Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools

Experience with replacing parts on servers

Experience with server configuration

Good written and verbal skills – needs to document errors and repairs

Industry/Environment:
Prefer to have worked in a PC or server type of environment

Must be able to identify and resolve problems in a timely manner.

SMS’s

Competencies:

Shows determination to achieve excellent results

Committed to process improvement

Demands top performance

Inspires commitment

Physical Demands While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.

Employee must be able to lift objects approximately up to 30lbsSpecific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions Must be able to tolerate moderate to high noise level in a warehouse environment

Must be able to work in (hot or cold) weather conditionsSMS Info Comm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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