Senior Hardware Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting‑edge solutions that are shaping the world’s data‑driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California!

• Participate/lead conference calls and face‑to‑face meetings with customers related to quality.
• Track customer quality metrics with regular reporting to the customer and internal management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) understand the critical elements of the issue and provide direction to the working team, (b) comprehend the significance of results from various technical activities and formulate responses to customers.
• Interface with customers, integrators and partners onsite at their location to support problem solving and issue resolution as needed.
• Craft customer presentations covering status of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
• Work cross‑functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction.

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience).
• 8+ years of experience in an electronics customer quality role.
• Customer interface experience critical.
• Quickly comprehend technical details relevant to understanding customer complaints.
• Excellent proficiency with 8D problem‑solving tools/methods.
• Excellent written and oral communication skills.
• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills.
• Dedicated and able to work with minimum supervision.
• Strong leadership skills with experience coordinating teams with multiple disciplines.
• Proficient using MS Office software tools, data analytical tools, and email communications.

• Background of semiconductor manufacturing processes such as Si fab, package assembly and final test.
• Background with SMT and PCBA manufacturing practices and controls.
• Knowledge of electronics reliability standards at the component, board or system level.
• Knowledge of server system hardware and software design, development, architecture or testing.
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

• Highly competitive salaries and a comprehensive benefits package.
• Base salary 168,000
  
  USD - 258,750
  
  USD for Level4, and 200,000
  
  USD - 322,000
  
  USD for Level
  5.
• Eligibility for equity and benefits.
• Base salary range is determined based on location, experience, and the pay of employees in similar positions.

Applications for this job will be accepted at least until June 18, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering an inclusive work environment and proud to be an equal‑opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.