Sr. Service Innovation Engineer

Johnson & Johnson is recruiting for a Senior Service Innovation Engineer located in Santa Clara, CA.

R&D Product Development

R&D Process Engineering

Scientific/Technology

Santa Clara, California, United States of America

Robotics & Digital Surgery, part of the Johnson & Johnson family of companies, is recruiting for a Senior Service Innovation Engineer located in Santa Clara, CA.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

• Work closely with multi‑functional partners in support of the product development process by providing recommendations on design for serviceability, service tooling requirements, and service training.
• Identify and document potential product and process improvements and suggest solutions.
• Provide support for all phases of the product life‑cycle development.
• Develop programs using feedback and technical knowledge which effectively apply department resources and reduce customer downtime.
• Serve as the final tier escalation resource and subject‑matter product expert for complex technical related issues in the field.
• Provide on‑site support to field service engineers (FSEs) to resolve unusually complex or urgent product failures, support of clinical trials and/or validate service tools.
• Manage service procedures to incorporate changes in product design, service tools, assembly methods, and feedback from the field.
• Monitor service and reliability data.
• Develop knowledge database articles intended to communicate system issues and notices to the field.
• Develop and maintain relationships with external and internal partners to ensure effective skills for troubleshooting sophisticated electro‑mechanical systems.

• Bachelor’s degree in Engineering or a combination of equivalent work experience, education and training.

• 6+ years of experience in field service, technical support, manufacturing engineering, product support engineering, or related role.
• Experience working in a regulated industry, such as medical device and/or aerospace.
• Experience with project lifecycle management (PLM) systems.
• Excellent written and verbal communication and presentation skills.
• Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements.
• Effective analytical and problem‑solving skills.
• Proficiency in Windows OS and all Microsoft Office applications.
• Highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks.
• Self‑starter capable of working effectively with little supervision and of identifying and driving individual projects.
• An approachable individual who prides themselves on providing a high level of service and support.

• Ability to travel up to 25% domestic US and internationally, with overnight stay.

• Basic understanding of GxP / ISO.
• Experience with Agile project lifecycle management (PLM) systems.
• ERP and CRM experience.
• Project Management Professional (PMP) certification.

• This position operates in a laboratory/assembly environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.
• May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

The anticipated base pay range for this position is: $125,000 – $201,250 (Bay Area Only).

Additional Description for Pay Transparency:

• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following company‑sponsored employee benefit programs: medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
• Subject to the terms of their…