Sr Manager, Service Innovation

Job Function: R&D Product Development

Job Sub Function: Robotics

Job Category: People Leader

Location: Santa Clara, California, United States of America

Job Description: Johnson & Johnson Med Tech is recruiting for a Sr Mgr, Service Innovation. This position is in the Surgery organization, located in Santa Clara.

About Med Tech:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

The Sr Mgr, Service Innovation will play an essential role in supporting the Service, R&D, and manufacturing teams. The position involves establishing collaboration between R&D, Service Innovation, Manufacturing, and other multi‑functional product development teams to improve the serviceability, performance, and reliability of the robotic medical platforms. You will develop innovative solutions that address Design for Serviceability and optimize mechanisms that support the Service business.

This is a great opportunity for a self‑motivated people leader who thrives in a fast‑paced environment and is passionate about delivering outstanding support and improving patient care.

• Lead a team of Service Innovation members across different Service areas focusing on the realization of the Service Innovation project plan.
• Lead multi‑disciplinary service innovation change projects and manage cross‑functional project/study teams.
• Incorporate Design for Serviceability concepts into the product design process.
• Contribute to the vision of the Service business by providing input to the Service product roadmap.
• Develop and implement a comprehensive serviceability requirements strategy to ensure products are designed for easy maintenance and support, addressing both hardware and software needs effectively.
• Oversee the strategic development and continuous improvement of comprehensive service documentation frameworks for product upgrades and updates, ensuring alignment with industry standards and best practices while integrating user feedback for enhanced usability and effectiveness.
• Influence the organization and lead recommendations to implement innovative digital solutions and predictive maintenance tools that enhance serviceability by enabling real‑time monitoring and efficient maintenance practices.
• Continuously enhance the robotics platform and develop new service solutions by integrating groundbreaking technologies and collaborating with stakeholders to meet real‑world needs and market demands.

Education:

• Typically requires an engineering–related degree (e.g., Mechanical, Electrical, or Biomedical).
• Bachelor’s degree with 15 years of experience or Master’s degree with 10 years of related experience.

Required:

• Experience in people leadership with a track record of delivering results through leading others.
• Experience working in a development environment, with an understanding of product creation processes and the technical principles of applicable systems/components.
• Experience leading multi‑functional management meetings and management updates.
• Standout leader with strong interpersonal skills and the ability to influence others; proven partnership qualities and collaborative experience with team members from all levels and functions.
• Experience in DfX, designing for Serviceability, lean methodologies.

• R&D experience; software affinity/experience if not the major specialization.
• Project management skills and experience (planning, monitoring, execution, etc.).
• Previous experience in the medical devices industry; basic knowledge of working in an ISO and FDA regulated environment is a plus.

• Travel Percentage: 20%

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the…