MES Modelling Support Engineer

MES Modelling Support Engineer

Experience:

5-7 years.

Location:

Santa Clara, CA

• Document and maintain MES Modelling process.

• Configure the MES System to meet business needs.

• Implement the MES Modelling solution, integrated with other key factories and business systems, for our customers.

• Support MES Modelling and help set up an offshore support model in APAC.

• Guide the team to navigate issues and partner with teams beyond MES including EA and Tool software teams.

• Present technical information to customers including technical contributors and managers.

• Create, evolve and implement MES Modelling application training and/or demonstrations.

• Knowledge base contribution/management.

• Deep engagement with internal customers and end users.

• Works with user-focused groups to define self-service user experience, support, and monitoring for customers.

• Support the functional architecture for multiple processes in a semiconductor lab and applications supporting them that are beyond EA and MES.

• To Support Global business per their time zones.

• Develop support metrics and work with management on the KPIs

• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope/

• Review the UAT test case and work with business and execution team closely to sign off on release.

• Fluent in English Writing, Listening. Balance of technical knowledge and business acumen.

• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.

• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

• Proven experience in / Functional Knowledge of an MES system, Factory Works MES is required.

• Prior working experience in the semiconductor industry or semiconductor knowledge will be preferred.

• Bachelor's degree and at least a year of product or project development experience.

• Experience of working on a MES solution and /or Semiconductor space.

• Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of Agile principles.

• Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc