Senior Manager, Executive Fulfillment Escalations

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $ - $

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.

Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Responsible for interfacing with regional Field Service Teams and driving resolution of spare part availability issues. Key responsibilities include establishing operating processes to understand, contain, resolve, and prevent recurrence of spare part availability problems. Leads team responsible for responding to executive level spare part issues and escalations.

• Drive aligned recovery actions across Planning, Procurement/SAM, Field Service Operations, Global Customer Contact, Spares Execution, and Site teams.
• Facilitate decision-making on allocation, substitution, recovery plans, and customer commitments.
• Ensure accountability and follow-through across all stakeholders without owning day-to-day transactional execution.
• Provide clear, consistent communication package to all stakeholders involved within the escalation including partners within impacted regional fulfillment team.
• Help institutionalize consistent regional fulfillment processes, tools, and governance.
• Manage cross-functional projects within Fulfillment and Operations.
• Ensure compliance with internal processes and timelines.
• Prepare and present status reports and updates to stakeholders.
• Collect and analyze specific customer data to identify process improvement areas.
• Support continuous improvement initiatives and operational efficiency.
• Identify gaps in fulfillment process and drive containment and long term corrective actions for process improvements.

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Has intermediate level of knowledge of customer order fulfillment, systems, and tools, such as SAP. Able to collect and analyze data in order to solve problems, improve processes and make decisions. Understands supply / demand signals. Develop basic knowledge of AMAT products.

Understands key business drivers; uses this understanding to accomplish own work. Has knowledge of semiconductor equipment industry and customer expectations.

• Proficient in Microsoft Office applications, especially Excel and PowerPoint.
• Strong analytical, organizational, and time management skills.
• Global experience working with different backgrounds and cultures.
• Leadership Ability to lead a team.
• Ability to influence stakeholders.
• Problem Solving.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Collects and utilizes data for decision making and process improvements.
• Applies analytical and critical thinking skills to identify and resolve fulfillment issues.

Impacts quality of own work and the work of others on the team; works within guidelines and policies.

• Communicates clearly and professionally in both…