Support Lead

Support Lead

Santa Clara, California

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

• Install, Configure and Maintain Windchill (PDMLink, Project Link, MPMLink) application.
• Install and Configure of Thing Worx Platform.
• Perform Upgrade and Patch Updates of Windchill.
• Rehost and Clone of Windchill applications.
• Install and Configure CAD Workers (Creo Parametric, Solid Works, Inventor, NX) and Office Worker.
• Provide technical support for end-users on the Business Admin activities.
• Coordinate, deployment and review of releases on Windchill & Thing Worx applications.
• Use ticketing system to document requests, track changes, and explain resolutions.
• Managing and coordinating administrative functions to ensure smooth daily operations.

Around 8 years of experience in Windchill Administration. Strong knowledge on PTC products such as Windchill & Thing Worx. Extensive experience in PTC products PDMLink, MPMLink, Parts Link – Mandatory Strong knowledge on Windchill System and Business administration. Understanding of Project Link, Option and Variants, Creo and SUMA. Knowledge on Windchill Integration with SAP. Knowledge on Engineering Change Management. Knowledge in CAD tool to Windchill integration.

Good technical leadership skills. Good stakeholder management skills. Excellent verbal/written communication skills are required for multi-faceted interactions with all levels of personnel within the organisation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.