GTM Commercial Finance Manager AMS

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About this role:

You will be part of a team responsible for applying the commercial finance strategy supporting Go-to-Market (GTM) Finance across the Americas regions. Looking ahead to the future, while still driving deals forming now, this role helps shape scalable commercial models, strengthen deal governance, and bring financial discipline to complex revenue transactions across the go-to-market process. You will partner with cross-functional teams including Sales, Legal, Deal Desk, Revenue Accounting Controllership, Sales Operations, and Product to translate commercial priorities into applied practical financial guidance.

By providing data-driven insights and recommendations, this role will enable informed decisions that support growth, profitability, deal velocity, and customer value.

Tasks and Responsibilities:

Work with GTM leadership to develop scalable, long-term commercial structures that support Service Now’s growth, profitability, and AI-native platform strategy

Serve as a trusted regional commercial finance advisor to GTM leaders and cross-functional partners to drive deal velocity, NNACV, and customer outcomes

Drive margin analysis, attainment, and actionable insights to support sustainable growth and the future needs of the organization

Design, operationalize, and continuously improve AI-enabled scalable commercial finance workflows related to revenue transactions, deal governance, and downstream execution

Collect relevant information to form a view on revenue recognition treatment in accordance with ASC 606 and collaborate with Revenue Controllership for exceptional situations

Drive disciplined change management for process and transformation initiatives, balancing growth, compliance, auditability, and enterprise-scale execution

Desired

Skills & Experience:

5+ years of SaaS, software, or hardware industry experience within GTM Finance, Commercial Finance, or Revenue Recognition Advisory

Previous experience with hands-on deal consulting is strongly preferred

Proficient understanding of US GAAP software revenue recognitionunder ASC 606

Ability to communicate, simplify, and interpret complex commercial and revenue issues for non-finance stakeholders

Collaborative team player with strong interpersonal skills, sound judgment, and the ability to influence across teams in a fast-moving environment

For positions in this location, we offer a base pay of $137,700 - $241,000
, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, Service Now may confirm the distance between your primary…