Guest Service Agent; Part Time - Embassy Suites Santa Clara Silicon Valley

Position: Guest Service Agent (Part Time) - Embassy Suites by Hilton Santa Clara Silicon Valley
Located less than two miles away from Levi's stadium is where you will find The Embassy Suites by Hilton Santa Clara Silicon Valley where our Team Members love being a part of our award winning culture  From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program  In addition, the property offers free meals during shifts  We know that you'll love being a part of the Hilton team that was ranked  1 on Great Places to Work and on Fortune's World's Best Workplaces list

The Embassy Suites by Hilton Santa Clara Silicon Valley is looking for its next Guest Services Agent to join their team   We are looking for a candidate that has full availability to work mid/afternoon shifts  This is a great opportunity for someone that has strong customer service background and wants to get their experience with hotels and hospitality

The ideal candidate will have:

+ At least 6 months  1 year of experience as a front desk agent or in a customer service environment
+ A service oriented mind set, willing to go the extra mile for our guests
+ Friendly and pleasant demeanor, with a can do attitude and a strong work ethic; works well as a team player
+ Able to work evenings, weekends, and holidays

This is a Part Time role

The pay rate for this role is: $20/hr

** What will I be doing?*
* As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check out including, but not limited to, ensuring rooms and services are correctly accounted, using the point of sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests using Kipsu system

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:

+ Hospitality   We're passionate about delivering exceptional guest experiences
+ Integrity   We do the right thing, all the time
+ Leadership   We're leaders in our industry and in our communities
+ Teamwork   We're team players in everything we do
+ Ownership   We're the owners of our actions and decisions
+ Now   We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

** What will it be like to work for Hilton?*
* Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands  (Use the "Apply for this Job" box below). hiltonworldwide com/our brands/index php    Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all

** The Benefits*
* Hilton is proud to have an award winning workplace culture ranking  1 Best Company To Work For in the U S  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to your pay when you need it through Daily Pay  Based on…