Spa Manager: Mindful Wellness & Guest Experience

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Spa Manager at Life in Balance Spa , Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies , bodywork , beauty and salon services , and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence .

Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations , and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations , managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness , the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval’s standards of mindful luxury.

Spa Operations & Guest

Experience:

• Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency.
• Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
• Provide leadership to the spa team, ensuring all staff uphold Miraval’s commitment to mindfulness
  , professionalism
  , and emotional balance
  .
• Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience.
• Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met.
• Ensure all treatments, services, and guest interactions reflect Miraval’s philosophy of personal transformation and well-being.
• Lead,
  mentor
  , and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval.
• Manage staff schedules
  , performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement.
• Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations.
• Foster a culture of empathy
  , support
  , and excellence
  , ensuring a cohesive team dynamic that translates to exceptional guest service.
• Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth.
• Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging.
• Develop specialized wellness retreats
  , well-being treatments
  , and seasonal spa experiences that align with guest needs and resort offerings.
• Integrate spa programs with other fitness and wellness activities
  , ensuring a holistic and unified experience for guests.

Operational Excellence & Compliance:

• Manage spa budgeting
  , inventory
  , and supply ordering to ensure cost-effective operations without compromising quality.
• Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards.
• Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets.
• Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services.
• Maintain guest records and…