Spa Manager

Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

The Spa Manager at Life in Balance Spa
, Miraval The Red Sea, is responsible for overseeing the day-to-day operations, ensuring exceptional, mindful wellness experiences for all guests. This role integrates spa therapies
, bodywork
, beauty and salon services
, and holistic practices for a seamless guest experience. The Spa Manager will lead a team of professionals, uphold high service standards, and ensure operational excellence
. Key responsibilities include continuous improvement of spa and beauty offerings, optimizing retail operations
, and driving upselling strategies to increase revenue. The Spa Manager will ensure seamless spa operations
, managing guest bookings, treatments, and staff coordination. Reporting to the Director of Wellness
, the Spa Manager will collaborate to enhance offerings, implement new wellness programs, and foster a nurturing environment for both guests and staff, aligning with Miraval's standards of mindful luxury.

Spa Operations & Guest

Experience:

• Oversee the daily operations of the spa, ensuring that all services are delivered with the highest quality and consistency.
• Ensure that the spa environment is relaxing, clean, and welcoming, fostering a sense of well-being for every guest.
• Provide leadership to the spa team, ensuring all staff uphold Miraval's commitment to mindfulness
  , professionalism
  , and emotional balance
  .
• Monitor guest satisfaction and regularly gather feedback to refine services and ensure each guest enjoys a fulfilling spa experience.
• Cultivate strong relationships with guests, offering personalized wellness recommendations and ensuring their physical and emotional needs are met.
• Ensure all treatments, services, and guest interactions reflect Miraval's philosophy of personal transformation and well-being.
• Lead,
  mentor
  , and motivate the spa team, ensuring all spa professionals provide exceptional service and embody the core values of Miraval.
• Manage staff schedules
  , performance reviews, and training programs, creating an environment that encourages professional growth and high levels of engagement.
• Conduct regular training sessions on treatment techniques, guest relations, and wellness-based practices to ensure the team is always prepared to meet guest expectations.
• Foster a culture of empathy
  , support
  , and excellence
  , ensuring a cohesive team dynamic that translates to exceptional guest service.
• Collaborate with the Director of Wellness/Associate Director of Wellness to design and implement new spa programs that reflect mindful wellness and support personal growth.
• Stay updated on the latest wellness trends and incorporate new spa treatments, techniques, and experiences to keep the offerings fresh and engaging.
• Develop specialized wellness retreats
  , well-being treatments
  , and seasonal spa experiences that align with guest needs and resort offerings.
• Integrate spa programs with other fitness and wellness activities
  , ensuring a holistic and unified experience for guests.

Operational Excellence & Compliance:

• Manage spa budgeting
  , inventory
  , and supply ordering to ensure cost-effective operations without compromising quality.
• Ensure that all spa equipment and facilities are properly maintained and compliant with safety standards.
• Monitor spa revenue , tracking performance metrics, setting goals, and driving performance improvements to achieve business targets.
• Ensure compliance with all local regulations and wellness standards, ensuring safety, professionalism, and cultural sensitivity in all spa services.
• Maintain guest records and ensure privacy protocols are followed at all times.
• Ensure Guest satisfaction surveys are exceeding targets and KPIs achievements.

Collaboration & Strategic Vision:

• Collaborate with the Programs and Activities team and other resort departments to create a seamless experience for guests that integrates spa treatments with fitness, yoga, and wellness programming.
• Work with the marketing team to promote the spa, increase guest engagement, and develop content for promotional materials.
• Report to the Director of Wellness/Associate Director of Wellness
  , providing insights into spa operations, guest feedback, and new initiatives to enhance the guest experience.

Guest Engagement & Emotional Support:

• Build strong,
  personal relationships with guests, offering personalized consultations and ensuring their well-being goals are met.
• Provide…