AVT Technician

Overview

Our client is looking for an AVT Technician for a 2-month contract in Santa Clara, CA 95054.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 Months

• 3+ years of audio/visual experience.
• Strong understanding of live sound signal flow.
• Ability to troubleshoot integrated audio systems (Clear One), track/update wireless microphone frequencies, and maintain group/channel spreadsheets.
• Knowledge of AMX/Extron control system functionality (Master Controllers, RS-232, Touch Panels, GC3 configuration, pulling control code/touch panel files).
• Strong understanding of Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders).
• Ability to travel between sites using personal vehicle/company van.
• Must be able to lift up to 35 lbs.
• Ability to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service and written/verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, Word, and Windows.

• Quickly troubleshoot AV systems with minimal reliance on BKMs.
• Engage external vendors for RMA replacements and out-of-scope maintenance.
• Use creative problem-solving to restore functionality in hard-down conference rooms.
• Build and maintain IPL GC3 files (adding/removing drivers).
• Update Extron and AMX firmware as part of preventative maintenance.
• Demonstrate in-depth knowledge of monitors, projectors, and video conferencing system functionality.
• Manage and complete quarterly preventative maintenance projects.
• Create and resolve break/fix tickets by monitoring client ticketing systems.
• Respond to customer meeting support requests.
• Escalate major break/fix issues and workarounds to the VC Lead Technician.
• Manage site inventory and spares using the designated database.
• Serve as point of contact for Level 2 technicians.
• Partner with VC Lead for project deployments, floor renovations, and escalations.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.