IT Field Engineer

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** Job Description**#

Job Description – IT Field Engineer [Santa Clara, CA]## Position Summary This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in Santa Clara, CA.## Responsibilities
* Interacts in-person, via telephone, email, IM, and web interface to assist users.
* Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
* Installs and maintains software/equipment/networks at the jobsite.
* Responsible for creation, tracking, and resolving incidents and tasks in Solar Winds/Samanage.
* Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.
* Responsible for maintaining company security through established tools.
* Responsible for implementing rollouts for company technology that may impact the jobsite.
* Follows ITIL processes for incident and problem management.
* Provides IT training during onboarding and provisions assets following established best practices.
* Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
* Takes initiative to work with other cross-functional IT team members to improve the quality of service.
* Remains current on information technology, especially mobility solutions for business needs.
* Works with jobsite team to design and implement infrastructure according to company standards.
* Liaison with project team members to plan for jobsite IT needs during project lifecycle.
* Determines, recommends, procures, and executes products or services that best fit the requesters needs, within DPR large project standards.
* Implements and follows large project jobsite standardization practices.
* Works with service providers and trade partners to install and implement jobsite technologies.
* Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site.
* Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.
* Flexibility to identify and self-schedule after hours or weekend work when needed.
* Troubleshoots various technical issues as level 1, level 2, or level 3 support.
* Coordinate and track IT project deadlines and tasks.
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Position Requirements ## Skills
* Excellent organizational, interpersonal, time-management skills
* Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS)
* Able to support video conferencing and scheduling hardware/software
* Experience supporting Dell/Lenovo/Microsoft workstations and peripherals
* Able to support Mobile devices (iOS/Android)
* Skilled in Microsoft Office 365 and supporting diverse applications
* Ability to react quickly and efficiently to high pressure situations
* Expert in troubleshooting and root cause analysis
* Team player, accepts & seeks feedback
* Perform quality work within deadlines with or without direct supervision
* Interact professionally with other employees, customers, and suppliers
* Work effectively as a team contributor on all assignments
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* Experience with  project tracking a plus
* Experience with Meraki a plus
* Experience with Microsoft Teams a plus
* Experience with Poly VC / VOIP a plus
* Experience with Microsoft Intune a plus
* Experience with Microsoft Autopilot a plus.
* Experience with fiber optic technology
* Experience with low voltage## Education
* AA degree in Computer Science or related field preferred, or equivalent related work experience
* ITIL Foundation certification preferred
* CompTIA A+ and Network+ preferred
* CCNA or MCSA certifications a plus
* ECMS (Meraki) a plus## Experience
* 3+ years experience in Technical Support role
* 1+ year experience in a Field Support role
* AEC industry experience a plus## Work Conditions* ## On-site position. No remote or hybrid option.
* Primarily based in Santa Clara at a local construction site.
* PPE may be required (DPR provided)
* Dusty conditions exist as a natural part of the job site.
* This position is hourly. Overtime by approval only.
* 40 hours a week
* Ability to lift 50 lbs.
** Anticipated starting pay range:**$29.58- $50.71
*** Nothing is more important than your health and wellness. DPR offers a variety of medical, dental, vision and wellness benefits to keep you healthy. Read more about eligibility and available benefits programs
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