Technical Support Engineer - Platform Technologies
Listed on 2026-02-12
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IT/Tech
Technical Support, IT Support, Cybersecurity
Primary
Skills:
Tech Support (Advanced), JavaScript (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Proficient)
Contract Type: W2
Duration: 12 Months with possible extension
Location:
Santa Clara, CA
Pay Range: $40.00 - $46.00 per hour
#LP
We are seeking a highly skilled Senior Technical Support Engineer to manage and resolve complex issues within the Technical Support team, focusing on Technologies. This customer-facing role requires a blend of strong technical and interpersonal skills, with responsibilities including last-point issue escalation, mentoring junior team members, and providing solutions for platform-related challenges. The candidate must be willing to work non-standard hours including evenings, weekends, and holidays, and be able to come onsite twice a week.
Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to manage and resolve complex issues within the Technical Support team, focusing on Technologies. This customer-facing role requires a blend of strong technical and interpersonal skills, with responsibilities including last-point issue escalation, mentoring junior team members, and providing solutions for platform-related challenges. The candidate must be willing to work non-standard hours including evenings, weekends, and holidays, and be able to come onsite twice a week.
Key Responsibilities- Troubleshoot and resolve advanced technical issues within client technologies.
- Serve as the final escalation point within the technical support department.
- Mentor junior team members in various technologies.
- Engage with customers to understand and address their technical concerns.
- Maintain a high degree of knowledge about platforms and stay updated on new features and developments.
- Strong experience with Object-Oriented languages (Java, JavaScript).
- Proficiency in troubleshooting within a web applications stack.
- Solid understanding and working knowledge of relational databases (MySQL or Oracle preferred).
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment
. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
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