Principal IT Product Manager

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career In this role, you will be responsible for envisioning, planning, and implementing our entitlement system that drives product activation, consumption measurement, reporting, and case management and more. You will build integrations with other IT and product engineering systems, plan and execute customer migrations, and leverage AI to offer innovative features and increase team velocity.

Your Impact
100% accurate, audit ready entitlement data across all Palo Alto Networks customers and products

Delivery of a robust system to manage complete entitlement life cycle

Support product activation, consumption, case creation, and reporting

Drive velocity improvements to significantly reduce time to market for new product introductions

• Create, maintain and drive product roadmap for entitlement system and other functions
• Own the delivery and quality of product specifications including product requirements, project epics and user stories
• Own product backlogs to drive continuous improvements and product capabilities and features
• Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development
• Collaborate closely with engineering teams throughout the product life cycle
• Act as a domain expert and go-to leader within the organization
• Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog
• Define and monitor success criteria and metrics for the product, including usage and quality measures
• Analyze user feedback and refine strategy

• 12+ years of product management experience in technology or IT, with some years in SaaS or subscription based business
• Experience with entitlement management systems, subscription lifecycle management, usage tracking and metering, billing models, integration with CRM, ERP, and billing systems
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
• Experience building products that leverage AI for natural language querying (NLQ), data quality & governance, automated insights, and diagnostics
• Experience mentoring junior product managers and contributing to the development of product management best practices within an organization. Few years of team management experience is nice to have
• Excellent communication and presentation skills, with the ability to effectively articulate product vision, strategy, and progress to diverse audiences
• Proven ability to influence stakeholders at all levels, including executive leadership
• Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
• Must be local to the SF Bay area to be onsite

The compensation offered for this position…