Senior Product Manager; Network Operational Health and Insights

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

As a Senior Product Manager for Insights and Automation, you will define and execute the vision for our Proactive Operational Health product line. You will be responsible for a critical solution that ensures the operational health of customer deployments by automating troubleshooting and providing AI-driven remediation across our entire security portfolio. This role is pivotal in shaping how customers maintain and optimize their security infrastructure, from traditional network security to cutting-edge Cloud and AI solutions.

• Define and champion the product vision, strategy, and roadmap for proactive operational health insights, troubleshooting, and AI-driven remediation solutions.
• Collaborate with cross-functional teams to identify and standardize solutions for common issue scenarios across the Palo Alto Networks platform, ensuring a consistent customer experience.
• Conduct in-depth customer and market research to deeply understand user workflows for operational health management and translate insights into product requirements.
• Own the end-to-end product lifecycle, including writing detailed product requirements (PRDs), defining user stories, and prioritizing features to solve customer problems.
• Partner with GTM teams (Marketing, Sales) to develop compelling messaging and strategies that articulate the value of unified operational health management.
• Drive execution by working closely with Engineering and UX teams, ensuring the timely and high-quality delivery of cross-platform features.
• Monitor and analyze key performance indicators (KPIs) related to product adoption, feature usage, and business impact to inform future roadmap decisions.

• Bachelor's degree in a technical field or equivalent military experience.
• 5+ years of Product Management experience, preferably within enterprise security software or platforms.
• Deep domain expertise in network and security health management, NOC/SOC processes, and troubleshooting workflows in large-scale deployments.
• Strong technical understanding of SaaS and cloud application delivery lifecycle and processes.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.

• Direct experience with Palo Alto Networks products (e.g., NGFW, Panorama, Prisma Access, Prisma AIRS).
• Experience managing products focused on AIOps, ITOM/ITSM, or unified operational health across a broad platform.
• Proven experience driving the UX/UI design for products that consolidate complex operational health data and remediation workflows.
• Active Palo Alto Networks certification (e.g., PCNSE, PCSAE, PCCSE).

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary +…