Technical Support Analyst

Description

For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices. We specialize in providing comprehensive solutions for Class II and III devices, from design and development to precision components and finished device assembly. Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally invasive surgical systems. Our dedicated teams prioritize growth, innovation, and collaboration.

We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenges, you may be a perfect fit for our team!

This position is primarily responsible for providing technical support to resolve Requests and Incidents reported through the company's Service Desk platform. This is a tiered position that allows for professional growth and increased responsibility.

• Provides timely response to and resolution of IT Service Desk Requests and Incidents
• Meets or exceeds established SLAs for ticket response and resolution times
• Installs, configures, troubleshoots, and supports company desktops, laptops, tablets, and peripherals.
• Installs, configures, troubleshoots, and supports company and commonly used software applications.
• Maintains Microsoft Active Directory user profiles and group memberships.
• Provisions user access & security for various systems and applications
• Provides support for select IT infrastructure and network projects
• Supports and helps troubleshoot WAN, LAN & wireless issues
• Sets up breakroom equipment for company-wide conference calls
• Provides ongoing maintenance for a mixed Microsoft Windows desktop environment.
• Supports telephone system and all other communication media, including video conferencing.
• Installs, troubleshoots, and supports Microsoft Office 365 applications.
• Adheres to existing IT department protocols and governance.
• Maintains local inventory levels of laptops, desktops, tablets, and all peripherals. Issues Purchase Order Requests as needed to fulfill and maintain safety stock
• Maintains and troubleshoots various manufacturing & production systems, and coordinates with vendors as needed
• Communicates with local IT vendors and contractors to help supplement IT projects, infrastructure, coverage, and technical support as needed.

• Some college and/or Technical School Degree
• CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician) is preferred
• 2+ years of PC and various hardware troubleshooting in a manufacturing environment (preferably, medical device manufacturing)
• 2+ years of Active Directory maintenance and support
• Strong technical understanding of networking and internet protocols
• Solid problem-solving skills