Professional Services Delivery Manager – Networking & Communications

IT Management Corporation (ITMC) and its UCaaS division, 101

VOICE, deliver mission-critical technology solutions to State, Local Government, Education, Healthcare, and public sector organizations. Since 2009, we have helped institutions modernize and secure their infrastructure through resilient networking, wireless, security, and cloud communication platforms. We have been recognized on the Inc. 5000 list four times and featured multiple times by CRN for growth, innovation, and customer success. Our solutions include enterprise networking, physical security, UCaaS, AI-enabled communications, and Push-to-Talk, enabling reliable and secure communication in environments where uptime and continuity matter most.

Our focus is simple:

Ensure all your application information is up to date and in order before applying for this opportunity.
Reliable technology that keeps organizations running.

We are seeking a Professional Services Delivery Manager to lead day-to-day execution of customer onboarding and deployment across ITMC and 101

VOICE. This role is responsible for ensuring all projects are delivered on time, on budget, and with consistent quality, while strengthening delivery processes as the organization continues to grow. This individual will be part of the Engineering & Technical Operations organization and will report to the Director of Engineering. The role requires a strong balance of technical understanding, operational leadership, and customer engagement.

The ideal candidate has experience working within a value-added reseller, system integrator, or public sector IT environment, understands infrastructure and communications deployments, and is comfortable working directly with customers and internal engineering teams.

Key Responsibilities Delivery & Project Leadership Lead execution of professional services and deployment projects for ITMC and 101

VOICE customers

Ensure projects are delivered on time, within scope, and within budget

Oversee scheduling and resource planning across engineering and field teams

Manage subcontractors, vendors, and external delivery partners

Monitor project progress, risks, and financial performance

Drive clear documentation, reporting, and customer communication Operational Excellence Strengthen and maintain structured delivery processes and project governance

Improve standard operating procedures, visibility, and consistency

Support forecasting, utilization, and delivery performance

Partner with leadership to improve operational efficiency and customer experience Customer Engagement Serve as a primary point of contact during onboarding and implementation

Lead customer meetings, status updates, and escalation management

Ensure a positive and professional customer experience throughout the project lifecycle

Build trusted relationships with technical and operational stakeholders Pre-Sales Collaboration (25–30%) Participate in solution scoping and project validation

Support account executives with timelines, risk assessment, and implementation planning

Provide input on technical feasibility and deployment strategies

Assist in defining project scope and level of effort Technology Areas This role will support projects involving:
Enterprise networking, switching, and routing

Wireless infrastructure (Ruckus, Cisco, and similar)
Security and firewall solutions

UCaaS and VoIP deployments (101

VOICE)
Push-to-Talk and mobility platforms

Structured cabling and physical infrastructure

Identity, directory, and hybrid environments

Required Qualifications 7+ years of experience in IT infrastructure deployment or professional services

Background in a VAR, system integrator, or similar delivery environment

Strong understanding of networking, wireless, and communications technologies

Experience managing complex, multi-site implementations

Proven ability to manage subcontractors and external vendors

Customer-facing experience with strong communication skills

High level of ownership, accountability, and operational discipline

Preferred Qualifications Experience working with public sector or SLED customers

Familiarity with UCaaS, VoIP, or mission-critical communications

Technical certifications such as CCNA, CCNP, PMP, or equivalent

Experience supporting large campuses, districts, or distributed environments
Success in This Role Projects delivered on time and on budget

High customer satisfaction and strong post-deployment relationships

Improved operational visibility and consistency

Effective collaboration across engineering, sales, and leadership

Scalable and repeatable delivery practices All your information will be kept confidential according to EEO guidelines. xrlwcon Pando Logic. :
Santa Clara, CA - 95055