Managing Director, IT Solution Architecture - Global Services

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

$ - $

Location:

Santa Clara,CA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Role Summary

The Managing Director, IT Solution Architecture - Global Services leads the technology strategy, architecture, and delivery partnership for Applied Materials' global service organization. This role owns the end‑to‑end IT solution landscape supporting a large installed base and 10,000+ field engineers, enabling scalable, reliable, and intelligent service operations.

This leader will manage a team of IT solution architects and play a critical role in shaping and executing the migration from a customized SAP CRM and homegrown FSM solutions to SAP S/4

HANA-based service capabilities, while introducing AI‑driven innovations that improve service efficiency, uptime, and customer outcomes.

Key Responsibilities

Service Technology Strategy & Architecture

* Define and own the target‑state architecture and multi‑year roadmap for global service and field operations.

* Modernize fragmented FSM and service solutions into a scalable, standardized SAP S/4

HANA service architecture.

* Establish architectural standards for service processes, integrations, data, mobility, security, and resilience.

SAP Service Transformation Leadership

* Provide architecture leadership for the SAP S/4

HANA service transformation, including transition from customized SAP CRM and legacy FSM tools.

* Design integrated service processes spanning installed base, work orders, contracts, warranties, entitlements, parts, billing, and finance.

* Partner with SAP program leadership to ensure service requirements are built into the core S/4 journey-not treated as extensions.

Field Service Management (FSM)

* Lead FSM capabilities including dispatching and scheduling, technician mobility, guided workflows, parts and logistics integration, and service execution at customer sites.

* Ensure solutions support global scale, regional variability, and high‑availability field operations.

AI‑Enabled Service Innovation

* Drive practical AI use cases across service operations, such as technician assist, predictive maintenance, scheduling and parts optimization, and case triage.

* Ensure AI solutions are secure, governed, and embedded into daily workflows with measurable business impact.

Business Partnership & Delivery

* Act as a senior technology partner to Service Operations, Service Product Management, and Finance.

* Translate business priorities into clear solution options, roadmaps, and delivery plans.

* Oversee delivery governance to ensure quality, adoption, and performance outcomes.

Team Leadership

* Build, lead, and develop a high‑performing team of solution architects aligned to service domains.

* Establish consistent architecture practices, reusable patterns, and strong collaboration across IT and the business.

Qualifications

Required

* 12+ years of enterprise IT experience with significant leadership in field service and service operations systems.

* Strong experience with…