Senior Software Engineer - Agentic Automation

We’re hiring a Senior Staff Software Engineer to own the engineering efforts across NVIDIA enterprise systems. You'll partner with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, balancing speed, security, and an exceptional user experience for NVIDIA users.

• Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks. Push the boundaries of what AI-assisted operations can achieve.
• Build robust integrations and automation pipelines across Service Now, identity management, monitoring platforms, and enterprise SaaS. Own the full stack from infrastructure to user facing tools.
• Triage and resolve Enterprise issues with a focus on automation and improving mitigation and resolution times.
• Manage and troubleshoot Enterprise scale collaboration, productivity, AI and Infrastructure systems.
• Trace and root cause complex, multi system failures. Identify patterns in recurring tickets, and build automation or self-service solutions.
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities.
• Mentor team members on troubleshooting methodology and systems thinking.

• Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience).
• 12+ overall years experience in SRE, Enterprise Support or Dev Ops.
• Experience with SaaS, hybrid cloud, AI/ML environments.
• Experience building production grade agentic workflows (e.g., multi-agent systems and MCP servers).
• Software engineering fundamentals with deep experience in building products and operating large scale systems.
• Expertise in two or more backend languages such as Go, Python, or Java with a track record of owning complex production systems.
• Full stack engineering experience, including building user-facing web applications and operational dashboards using modern frontend frameworks such as React.js, along with backend APIs and data pipelines.
• Systems thinker who naturally traces dependencies, considers second-order effects, and asks "why did this break?" not just "how do I fix it?"
• Strong incident management skills: triage, root‑cause analysis, blameless postmortems, pattern recognition.
• Expert troubleshooting across Enterprise hybrid stack such as Jira, Microsoft, OS [Apple, Linux, and Windows], Infrastructure systems such as compute, AI, and storage.

Base salary range: $200,000 USD – $322,000 USD. Eligible for equity and benefits.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.