AV Support Specialist

Position Title: AV Support Specialist

Location:
Santa Clara, CA 95054

FTE

5 (Min) - 15 (Max)

Qualifications

• Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break fix support) in a large corporate environment and an understanding of audio/video signal flow

• Understanding of basic networking technology, video transmission over network

• Be able to troubleshoot video conference rooms

• Experience in conference room support and weekly health check

• Crestron conference room control system experience

Responsibilities

• The ideal candidate will have a track record of supporting AV operations in a commercial enterprise environment, has expertise in AV systems along with excellent interpersonal and written communication skills

• Provide break fix and troubleshooting support for AV systems and related technologies in the conference rooms, offices, and specialty spaces

• Expert in AV systems and devices installation and proactive operations maintenance service

• Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces, etc

• Showcasing your expertise with a range of hardware components and software applications, from Crestron and poly and QSC

• Provide support for events setup and decommission

• Service Conference Rooms (Teams) and User Cubical for break ix, resolve issues, triage incidents and requests of various IT Services

• Support commissioning/installation and turnover of new conference rooms and other AV areas

• Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers

• Tracking and coordination of Conference Room upgrade/new install

• Investigate and troubleshooting issues with Audio/Video equipment

• Engage required OEM support to investigate and resolve the issue