Student Intern I​/II​/III

the department

since 1896, silicon valley power (svp) has provided electricity for residents and businesses in santa clara. The electric department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor wi‑fi services and dark fiber leasing services, all of which work together to make svp successful for the city and its residents.

• support svp customer engagement program administrative duties as assigned
• research and report out on a variety of topics as assigned
• attend customer engagement related events in the community to promote svp’s customer programs
• track existing customer program efforts
• participate in internal planning meetings and customer working groups

• assist with educational outreach on energy efficiency, renewable energy, building electrification, transportation electrification, and financial assistance programs.
  • participate in community events.
  • work with high school students on student grant program.
  • assist with after school energy education program with santa clara unified school district.
  • target outreach to income‑qualified customers to increase enrollment in financial rate assistance program.
  • in‑person outreach to property management companies regarding programs that will benefit santa clara residents in multifamily housing.
• prepare and deliver public presentations to school‑age children and adults on a variety of topics related to energy efficiency, electrification and renewable energy.
• assist with rebate application processing and investigate high bill complaints.
• research on various energy‑related topics.
• assist with data analysis to identify target markets for increasing customer program participation.
• other duties as assigned.

• knowledge of microsoft suite (word, excel and power point);
• good communication skills;
• a valid driver’s license.

we are looking for a proactive self‑starter who is eager to apply the skills they are learning, while learning new skills and concepts in a practical environment. The desktop technical intern position provides an opportunity to gain hands‑on experience in troubleshooting and supporting desktop systems, mobile devices, applications/software, and network‑related issues. You will assist with day‑to‑day desktop support activities and collaborate with the it team to maintain smooth operations of it services within the organization.

• help with the imaging and deployment of desktops, laptops, and mobile devices (windows, ios, etc.).
• provide level 1 technical support for end‑user devices, software, and peripherals.
• assist in troubleshooting and resolving technical issues related to computers, printers, and other office devices.
• assist in managing software updates, patches, and system backups.
• provide remote and on‑site support to employees for it‑related issues.
• maintain accurate documentation of support requests, resolutions, and system configurations.
• work on special projects to help improve the system support group operations
• collaborate with the it team to perform regular hardware and software inventory checks.
• monitor the performance and security of desktops, and suggest improvements as needed.
• learn and apply best practices for it security and troubleshooting.

currently pursuing or recently graduated with a certificate, or degree in information technology, computer science, or related field.

• basic knowledge of desktop and mobile device operating systems (windows, ios) and familiarity with common office software (microsoft office, adobe).
• strong troubleshooting skills with an ability to work with both hardware and software issues.
• knowledge of networking basics (tcp/ip, dns, dhcp, vpns) is a plus.
• strong communication and interpersonal skills with a customer‑focused attitude.
• ability to work in a team environment and independently when required.
• enthusiasm and drive to learn and improve technical knowledge.
• prior internship or experience in it…