Order Processor

The Role

We are looking for an Order Processor to process and validate customer orders end-to-end in Salesforce (SFDC), Net Suite and Yubi Key as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. They will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, Net Suite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
• Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
• Manage purchase order lifecycle and returns process according to company guidelines
• Handle inbound order-related support requests to maintain a positive customer experience
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
• Identify workflow bottlenecks and implement process improvements to increase team efficiency
• Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

• Minimum 5 years in a similar order processing, order management, or operations role
• Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
• Proficient with Net Suite, Salesforce, SFDC Service Cloud, and Magento and Stripe
• Proficient with Office/G-Suite apps (Docs, Sheets, Slides)
• Demonstrated ability to document SOPs and implement process improvements
• Detail-oriented, methodical, service-minded, strong problem-solving skills, and a desire to learn
• Excellent written and verbal communication
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

Location:

Onsite in Santa Clara, CA with requirement to report onsite five days a week in the San Francisco Bay Area.

Yubico offers a holistic Total Rewards package. Salary pay range: $32-$40 USD per hour for roles based in the San Francisco Bay Area. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, protected veteran status or any other characteristic protected by law. Yubico is an equal opportunity employer and an E-Verify participating employer.