Audio Visual Engineer at Insight Global Santa Clara, CA

Audio Visual Engineer

Santa Clara, CA.

Insight Global is looking for an Audio Visual Engineer to join one of our largest technology clients’ IT team in the Bay Area. This role is responsible for the end‑to‑end operations, support, and lifecycle management of Microsoft Teams Rooms, Cisco video conferencing hardware, and Microsoft Teams Phones. The ideal candidate will have a strong background in audio‑visual systems, collaboration technologies, and infrastructure project execution.

This role can pay between $45–$50 per hour depending on years of experience and skillset.

• Operate, support, and monitor Microsoft Teams Rooms across HQ location.
• Oversee the deployment, configuration, and support of Microsoft Teams‑certified phones.
• Monitor call quality and device performance using Microsoft Admin Center and analytics tools.
• Manage and support Cisco video conferencing endpoints (e.g., Webex Room Kits, Room series, etc.).
• Analyze logs and debug issues to ensure optimal performance and uptime.
• Collaborate with Cisco TAC, Microsoft support, and internal teams for escalations and root cause analysis.

• 3+ years of experience in AV/VC operations and support.
• Hands‑on experience with Microsoft Teams Rooms, Cisco video conferencing systems, and Teams Phones.
• Strong understanding of AV signal flow, control systems (e.g., QSC, Crestron, Extron), and network fundamentals.
• Proficient in reading and analyzing system logs and diagnostics.
• Excellent troubleshooting and problem‑solving skills.
• Microsoft Teams Rooms Technical Solutions Professional (or equivalent).
• Cisco Certified Network Associate (CCNA) or equivalent.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.