Sr Cust Tech Consultant

Job Title

Senior Customer Technology Consultant

670 Work Street, Salinas, CA 93901

$138,357 annual. Pay range: $80,165.00 - $.

Serves as a central point of contact for a defined internal/external customer base to consult, implement and address problems with customers on automation portfolio and/or Company deployed technologies. Responsible for installation and optimization of company's software products and systems at customer sites within an aligned territory. Provide solutions and serve as a liaison between business customers and technology development. Special projects as assigned.

Provide guidance to those in less senior positions. Utilize automation tools to provide customer solutions to enhance their shipping experience. Conducts test procedures to diagnose and resolve product performance problems vide feedback and customer support regarding product performance. Conduct customer‑training sessions on utilization and basic maintenance of system. Manage assigned territory. Comply with all applicable laws/regulations, as well as company policies/procedures.

Perform other duties as assigned.

Master’s degree in computer science, computer engineering, information systems or related field plus 3 years of experience in the job offered or 3 years of equivalent work experience in computer support or information technology environment and desktop computing. The employer will alternatively accept a Bachelor’s degree or equivalent
* in computer science, computer engineering, information systems or related field plus 5 years of experience in the job offered or 5 years of equivalent work experience in computer support or information technology environment and desktop computing in lieu of a Master's degree plus 3 years of experience. The position requires experience with: RESTful APIs, Web Services, XML/JSON; programming (VB is preferred, other languages such as Java, Python and C/C# are acceptable);

SQL, ODBC, and database integration;
Networking and Client-Server technology;
Strong project management and time/territory management skills;
Experience and/or understanding of E-Commerce applications;
Understanding of general business applications and services (ERP, order life-cycle management). Establish and maintain effective working relationships with customers, internal and external associates, and management. Strong analytical, problem solving, and time management. Knowledge of hardware, software, and network. Strong verbal and written communication skills. Strong computer skills.
* Employer will accept one (1) year of directly related experience in lieu of one (1) year of education.

Travel: 50% to client’s various worksites in the greater San Francisco and Silicon Valley Bay area / Northern California, to provide software consulting, training, onboarding, and implementation assistance to customers. This position will be hybrid in Salinas, CA and candidates must live within a 50-mile radius. Employees will be required to work at a Fed Ex office location up to several times per week.

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

• Health, vision, and dental insurance
• Personal/sick paid time
• 401(k) retirement savings plan
• Bonus potential
• Tuition reimbursement
• Adoption assistance
• Paid parental leave
• Paid bereavement
• Vacation (full time only)
• Paid holidays (full time only)

If you have a disability and you need assistance in order to apply for a position with Fed Ex Freight, please e‑mail at A

Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.