Customer Content Specialist

Location:

Valley Green, PA

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. We design and manufacture a wide range of innovative connectors and cable assemblies for servers, storage, data centers, mobile, RF, networking, industrial, business equipment, and automotive.

Customer Application Content Specialist

The Customer Application Content Specialist is responsible for enabling HSIO Over Pass customers to achieve maximum value from our products and services by supporting a seamless customer journey through high‑quality technical education and application enablement. The role designs, writes, and produces clear, accurate, and engaging technical content that helps customers, partners, and internal teams correctly install, handle, operate, and troubleshoot HSIO CN products.

• Author and maintain technical training documentation, including installation guides, handling procedures, troubleshooting guides, and best‑practice manuals.
• Create structured training decks and learning materials aligned with product specifications and use cases.
• Own the end‑to‑end creation of CAD‑based visual and animated learning assets, including 3D animations, from concept and storyboard through production, review, and release.
• Design and produce video tutorials, visual walkthroughs, and demonstrations that support product installation, usage, and diagnostics, incorporating CAD‑based and animated visuals where appropriate.
• Develop storyboards, scripts, and supporting visuals to effectively explain product design intent, assembly and mating sequences, handling risks, and application constraints.
• Support the development of structured training curricula and modular learning paths for customers and internal teams; ensure consistency and reusability across training assets.
• Partner with Engineering, NPI, Product Management, Quality, and Customer Success Enablement Engineers to gather technical input, validate content accuracy, and develop application and training materials that support NPI and product ramp phases.
• Capture and synthesize customer and CM feedback, lessons learned, and application challenges into structured content and preventive guidance to inform internal teams and future training materials.
• Incorporate product changes, lessons learned, and customer feedback into training materials; maintain version control and content standards across all training assets.
• Support Customer Application Enablement Engineering by providing high‑quality, ready‑to‑use training assets for workshops, onboarding, and customer engagements.

• Technical Curiosity:
  Demonstrates a strong desire to understand how products work and why.
• Clarity & Precision:
  Communicates complex information clearly, accurately, and consistently.
• Quality Mindset:
  Maintains high standards for technical accuracy, consistency, and usability.
• Creative Thinking:
  Applies visual storytelling and modern learning techniques to technical topics.
• Collaboration:
  
  Works effectively with engineering, operations, and customer‑facing teams.
• Ownership & Accountability:
  Takes end‑to‑end responsibility for content deliverables.
• Adaptability:
  Thrives in a fast‑paced, evolving product and technology environment.

• Technical writing and documentation expertise.
• Ability to translate engineering concepts into learner‑friendly content.
• Visual communication and storytelling skills.
• Video scripting and multimedia content development.
• CAD‑based technical visualization, including creation of 3D animated learning content.
• Strong organizational and project management skills.
• Attention to detail and content consistency.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Technical Communications, Instructional Design, or a related field.
• 5+ years of experience in field service, technical support, hands‑on engineering roles, and/or the creation of technical training deliverables for mechanical designs, connectors, electronics, or other high‑tech industries.
• Ability to work…