Senior Pricing Strategy Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Senior Pricing Strategy Manager , you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for Service Now's innovation.

• Partner with Product Pricing Strategy leadership to develop monetization strategies across Service Now’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives

• Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions

• Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI

• Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy

• Manage key stakeholders and drive alignment on pricing and packaging changes

• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

• 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus

• Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration

• Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation

• Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives

• Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent

• Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus

For positions in this location, we offer a base pay of $155,400 - $272,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a…