Customer Success Network Engineer

OPPLANE Inc. is seeking a highly skilled and experienced Customer Success Network Engineer specializing in Networking with a focus on Transport connectivity and Networking Products. As a key member of our team, you will have the responsibility as Client‑facing Customer Success Network Engineer (CSE) to provide day‑to‑day support to various clients on multiple scenarios such as:

• Transport and Routing support when deploying products on Client Environment.
• Support on WAN technologies such as SD‑WAN and IPsec VPN and routing technologies such as BGP, OSPF, MPLS etc etc.
• Provide support on Cloud based Deployments like VNF (Virtual Network Functions) and CNF (container Networking Functions).
• Hands‑on on Packaging solutions supporting OSP (Open Stack Platform – Heat/Heat Templates) and other cloud based platforms.

• Network infrastructure as code with Python, Ansible and Terraform.
• Network Management, Product deployment on Client Environment with transport, CSE for clients.
• The role demands excellent knowledge of TCP/IP, BGP, OSPF, VxLAN protocols, and L2/L3 VPNs.
• Candidate requires good understanding of 4G LTE/5G Core, Mobile Private Networks, Candidates should be adept with network diagnostic, monitoring, and analysis tools.
• They must demonstrate the ability to work collaboratively within a team and manage multiple projects concurrently.
• Strong problem‑solving skills are essential to address and resolve current deployment, package and security issues and mitigate future risks effectively.
• Additionally, the candidate should be capable of managing and coordinating project workflows, resolving any vulnerabilities or security issues that arise, and handling troubleshooting calls efficiently.

• Bachelors in Computer Science, Information Technology or equivalent industry experience.
• Classic Network Engineering experience.
• Good to have Understanding of MPN (mobile Private Networks).
• Understanding, deployment, and troubleshooting experience with BGP and OSPF routing protocols.
• Cloud networking experience on various cloud platforms.
• Understanding of fundamental concepts in OSP (Open Stack Orchestration Platform) as well as relevant experience.
• Understanding of fundamental concepts in Kubernetes (K8S), Web Scale etc. is a huge plus.
• Infrastructure as code experience.
• Experience with Git and Git Hub.
• Experience with Linux shell and Python.
• Experience with Ansible.
• Able to work well under pressure, multi‑task, prioritize, and manage time effectively.
• Exceptional ability and solid desire to learn new skills.

• Holding Linux certification.
• Holding CCNA or CCNP certification.
• Hands‑on experience with Software Defined Networking and distributed systems.
• Familiarity with overlays and tunneling technologies.
• Proven track record of success in a collaborative team environment, particularly in startup settings.
• Prior working experience on one or more Cloud Service Providers (AWS, Azure, GCP, OCI, Alibaba cloud, etc.) is a plus.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, Dev Ops, Distributed Computing, Security‑First Mindset, Solutions Design.