Applied Scientist, Amazon Customer Service
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-06-21
Listing for:
Gravity Engineering Services Pvt Ltd.
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Machine Learning/ ML Engineer
Job Description & How to Apply Below
Key Responsibilities
- Define and implement end‑to‑end AI solutions that enhance customer service workflows and associate productivity.
- Leverage Generative AI, Machine Learning, and NLP to translate business requirements into actionable models and prototypes.
- Collaborate with cross‑functional teams to integrate AI capabilities into existing customer service platforms.
- Monitor model performance, iterate on designs, and ensure robust deployment at scale.
- Communicate findings and insights to stakeholders, translating technical results into business impact.
- Advanced degree in Computer Science, Data Science, or related field with strong research background.
- Proven experience building production‑ready ML/NLP models using Python and relevant frameworks.
- Hands‑on expertise in Generative AI techniques and ontology engineering.
- Strong analytical skills and ability to translate complex problems into elegant solutions.
- Excellent communication skills and a collaborative mindset.
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