Software Dev Engineer II , Connect

Software Dev Engineer II (SDE2), Amazon Connect

As part of the AWS Solutions organization, you will work on Amazon Connect, a cloud‑based contact center that leverages AI, machine learning, and a suite of AWS services to deliver dynamic, personal customer service experiences. Your role is to design, develop, and maintain scalable, resilient systems that power the next generation of contact center technology.

• Own the full development lifecycle for new and existing features, from architectural design to implementation, testing, and operations.
• Collaborate closely with senior technical leaders, product managers, and cross‑functional teams to ensure architecture, performance, and reliability meet business and customer needs.
• Build services using modern web, SOA, No

SQL databases, AI/ML, and Big Data technologies, ensuring high quality and maintainability.
• Write clear, well‑tested code and conduct rigorous code reviews.
• Contribute to architectural decisions, reliability guidelines, and system scaling approaches.
• Maintain a strong customer focus, translating real customer problems into actionable technical solutions.

• 3+ years of professional non‑internship software development experience.
• 2+ years of design or architecture experience, with emphasis on design patterns, reliability, and scaling.
• Proficiency in at least one programming language used at Amazon (e.g., Java, C++, Python, Go).
• 3+ years of experience throughout the software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Bachelor’s degree in Computer Science or a related discipline, or equivalent experience.

Your Amazon package includes competitive base salary, sign‑on payments, restricted stock units (RSUs), and a comprehensive benefits program. Benefits include health, dental, vision, life insurance, an EAP, mental health support, a medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Equal Opportunity

Employer:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicant statement: This position may require safe collaboration with other employees, adherence to standards of excellence, effective communication, following federal, state, and local laws and company policies, and the ability to examine criminal history in a fair manner. We will consider qualified applicants with arrest or conviction records under the Los Angeles County Fair Chance Ordinance.

Locations and Salary Range:

• USA, CA, Santa Clara – $ to $ USD annually
• USA, NY, New York City – $ to $ USD annually
• USA, WA, Seattle – $ to $ USD annually