Senior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel Domain

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

Must be local or willing to relocate to Miami, FL.

About the Job You're Considering

The Project Manager will lead strategic, high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality Industry. This role is responsible for driving end‑to‑end Project delivery-including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities.

LOCATION:

Local to Miami or willing to relocate to Miami, FL.

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources.

* They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.

* Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests.

* PM's are responsible for the overall projector engagement plan, budget, structure, schedule and staffing requirements for the delivery organization.

* PM's ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.

Your Role

* Responsible for managing end-to-end project life cycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope.

* Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes.

* Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle.

* Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.

* PMs are responsible for the translation of the client's complex business requirements into formal agreements.

* For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results.

* This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.

* Define and execute the strategic Project roadmap for commerce and omni‑channel initiatives supporting hospitality operations, loyalty, bookings, payments, and guest‑facing digital experiences.

* Lead large‑scale, cross‑functional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile check‑in/out, payments, etc.).

* Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success.

* Own end‑to‑end Project execution, including requirements gathering, solution design, resource planning, budgeting, milestone tracking, risk mitigation, and stakeholder communication.

* Oversee multiple interconnected work streams and ensure deliverables meet quality, timeline, and dependency requirements.

* Implement governance models, dashboards, KPIs, and status reporting for executive leadership.

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