Executive Consultant

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with Service Now executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals.

Every touchpoint—before, during, and after the visit— is designed to surprise, delight, and inspire.

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution.

• Design & Orchestrate Executive Experiences:
  Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.

• Influence & Inspire Change:
  Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.

• Build Trust Across the Organization:
  Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with Service Now’s strategic priorities.

• Industry-Aligned Advisory:
  Specialize in an assigned industry, developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position Service Now as a trusted advisor to industry leaders.

• Navigate Complexity & Ambiguity:
  Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.

• Elevate Customer-Centric Storytelling:
  Translate customer transformation goals into compelling narratives and immersive demonstrations that position Service Now as a strategic partner—not a vendor.

• Champion Program Excellence:
  Uphold and evolve program standards, mentoring peers and partners to deliver world-class engagements that differentiate Service Now from competitors.

• 8+ years of experience designing and delivering high-impact executive engagements or similar strategic programs.

• Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross-functional partners.

• Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility.

• Strong program and project management capabilities, with attention to detail and a commitment to excellence.

• Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated.

• A consultative, customer-first mindset and the ability to translate business challenges into opportunities for transformation.

• Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways.

• Familiarity with Microsoft Office 365 for collaboration and content development.

• Experience using Briefing Source for briefing and engagement management.

• Exposure…