IT Support Specialist

Fujitsu is looking for a part-time IT Support Assistant on a contract basis for approximately 6 months.

This role requires on-site work at our Santa Clara office for at least three days per week (approximately 20 hours total).

• Respond to IT-related inquiries from employees (PCs, peripherals, networks, applications, etc.)
• Set up hardware and software; perform troubleshooting and issue resolution
• Provide basic operations and support for Windows, macOS, and Linux environments
• Manage user accounts, permissions, and password resets
• Assist with IT asset management (PCs, mobile devices, licenses, etc.)
• Create and update IT-related manuals and FAQs
• Coordinate with vendors and external support providers as needed

• At least 1 year of experience in IT support or help desk roles
• Basic operational experience with Linux OS (installation, user management, log review, etc.)
• Experience using and supporting Windows and macOS
• Strong communication skills to work effectively with employees and stakeholders
• Ability to work on-site at least 3 days per week (approximately 20 hours)

• Experience with account management in Active Directory, Azure AD, or Google Workspace
• Experience with IT asset management and ticketing systems
  
  Basic security knowledge (permission management, patching, antivirus, etc.)
• Knowledge of IT operations frameworks such as ITIL

• Employment Type:
  
  Part-time
• Working Hours:
  
  At least 3 days per week, approximately 20 hours
• Contract Length:
  Approximately 6 months

• Proactive and positive approach to problem-solving
• Able to work independently and deliver results within limited hours
• Motivated to learn new technologies and expand technical knowledge
• Ability to read, write, and speak Japanese, or a strong interest in Japanese culture and willingness to learn the Japanese language

Salary: $30.00 - $40.00/hour USD.

We are an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.